Accessibility Statement

Élan Flowers is committed to providing an accessible online experience for all customers, including people with disabilities. We continually evaluate and improve ÉlanFlowers.com with the goal of making our website and online shopping experience accessible, usable, and inclusive.

Our Accessibility Standard

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG), developed by the World Wide Web Consortium (W3C). Our current goal is to support WCAG 2.2 Level AA accessibility criteria across the primary customer experience.
Accessibility is an ongoing process. ÉlanFlowers.com is a dynamic e-commerce website in which products, availability, delivery options, dates, pricing, forms, and other content may change in real time. We therefore incorporate accessibility review, testing, and remediation into the ongoing maintenance and development of the website.

Accessibility Testing and Evaluation

ÉlanFlowers.com is evaluated using a combination of automated accessibility analysis and manual testing.
Our accessibility testing includes:

WAVE accessibility evaluation tools

NVDA screen-reader testing

JAWS screen-reader testing

Keyboard-only navigation

Review of headings, links, buttons, forms, labels, images, and other interactive elements

Testing of key customer workflows through the online ordering and checkout process

Testing is intended to identify barriers that could interfere with a customer's ability to browse products, access product information, provide delivery and recipient information, make selections, add items to the cart, and complete an order.

Dynamic Content and Third-Party Technologies

Some portions of ÉlanFlowers.com rely on third-party technologies and services to provide functionality such as address lookup, payment processing, mapping, and other interactive features.
Accessibility and behavior can also vary depending on a user's browser, operating system, device, screen reader, browser version, assistive technology, and individual configuration.
We work to make the customer experience accessible across commonly used technologies and environments and continue to evaluate accessibility as our website and the technologies on which it depends evolve.

Continued Improvement

We recognize that accessibility is not a one-time project. Websites, browsers, assistive technologies, third-party services, and accessibility standards continue to evolve.
We periodically review ÉlanFlowers.com using automated and manual accessibility testing and address accessibility issues identified through testing or customer feedback.
Last reviewed: July 2026

Need Assistance?

If you experience difficulty accessing information, using a feature of ÉlanFlowers.com, or completing an online order, please contact Élan Flowers.
We welcome feedback about accessibility barriers and will make reasonable efforts to assist customers and address accessibility issues brought to our attention.
Please include the page or feature you were using and a brief description of the difficulty you experienced so that we can better understand and investigate the issue.

Issues identified through our accessibility reviews are evaluated and addressed as part of our ongoing website maintenance and improvement process.

email [email protected]

Frequently Asked Questions

What is website accessibility?

Website accessibility is the practice of designing and maintaining websites so they can be used by people with disabilities, including those who rely on screen readers, keyboard navigation, voice control, or other assistive technologies.

How does Élan Flowers approach website accessibility?

We are committed to improving the accessibility of our website and strive to follow the applicable Web Content Accessibility Guidelines (WCAG) as part of an ongoing accessibility program. Because websites, browsers, assistive technologies, and accessibility standards continue to evolve, accessibility is a continuous process rather than a one-time certification.

Which accessibility guidelines do you follow?

Our goal is to follow the principles and success criteria published in the Web Content Accessibility Guidelines (WCAG), currently WCAG 2.2 Level AA, where practical and applicable to our website.

Why can accessibility change over time?

Our website is updated regularly with new products, seasonal content, promotions, and other information. In addition, web browsers, operating systems, assistive technologies, and accessibility standards continue to evolve. For these reasons, accessibility requires periodic review and ongoing improvements.

How is this website tested?

We use a combination of automated accessibility evaluation tools together with manual testing techniques, including keyboard navigation and screen reader testing, to identify opportunities for improvement.

What if I have difficulty using the website?

If you encounter difficulty accessing any part of our website or placing an order, please contact us by phone or email. We will make every reasonable effort to assist you and provide the information, product, or service you need through an alternative method while we investigate the issue.

Can I place an order by telephone?

Yes. If you experience difficulty completing an online order, our staff will be happy to assist you by telephone during normal business hours.

How do I report an accessibility issue?

Please let us know: The page you were visiting A description of the issue The browser and device you were using Any assistive technology you were using (if applicable) Your feedback helps us improve the website for everyone.

Does accessibility apply to third-party services?

ome portions of our website may include services or content provided by third parties. While we encourage our technology partners to support accessibility best practices, we cannot control or guarantee the accessibility of third-party content or services.